MeStore Return & Exchange Policy

At MeStore, customer satisfaction is at the heart of what we do. If there’s an issue with your order, we’re here to help with a clear and straightforward return or exchange process.

14-Day Return or Exchange Policy

We offer returns or exchanges within 14 days of delivery, provided there is a valid reason, such as:

• Defective or damaged items

• Incorrect products received

• Quality-related concerns

Please note: Returns cannot be accepted simply due to a change of mind. All return requests are subject to review and approval.

Return Eligibility

To qualify for a return or exchange:

• Items must be unused, in their original condition, with tags (if any) and original packaging intact

• Return must be initiated within 14 days from the delivery date

• A valid reason and supporting evidence (e.g., photos) must be provided

How to Request a Return

You can initiate a return by one of the following methods:

1. Call us at 045802342 and provide clear images of the product issue

2. Send us a direct message on Instagram @mestoreuae with the same details

Our support team will guide you through the next steps.

Before Accepting Delivery

Please inspect the package before accepting it. If the packaging appears damaged or tampered with, you should:

• Refuse the delivery

• Contact us immediately at 045802342, mentioning your order number

This helps us resolve the issue quickly and efficiently.